Residential FAQs

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  1. When is my payment due?
  2. Where do I send my payment?
  3. What happens if my bank won't pay my check or transfer?
  4. How can I change my name and/or mailing address?
  5. How did I get enrolled in this program?
  6. Who do I call if I have questions about my program?
  7. How do I cancel my enrollment?
  8. I believe I am owed a credit. How can I confirm that?
  9. Your name has changed to Illinois Energy, USA, LLC, so will my contract with Nicor Advanced Energy end?
  10. Are there any changes to bill payments because your name has changed from Nicor Advanced Energy LLC to Illinois Energy, USA, LLC?
Q 1:

When is my payment due?

A 1:

Your bill is due on or before the date shown on your bill stub.

  • Residential customer bills are due 21 days after they are issued.
  • Commercial customer bills are due 14 days after they are issued.
Q 2:

Where do I send my payment?

A 2:

If your energy plan amount is billed on the Nicor Gas bill, you should send payment to:

      Nicor Gas

P.O. Box 5407
Carol Stream, IL 60197-5407


If your energy plan amount is billed on the Illinois Energy bill, you should send payment to: 

Illinois Energy
P.O. Box 30093
Lansing, MI 48909-7593


If your energy plan amount is billed on the Peoples Gas bill, you should send payment to: 

Peoples Gas
P.O. Box 2968
Milwaukee, WI 53201-2968

Q 3:

What happens if my bank won't pay my check or transfer?

A 3:
If your bank returns a check, or an electronic transfer is refused due to insufficient funds, an additional charge of $25.00 may be added to your account.  Please be aware that we don’t resubmit checks for a second attempt at payment.
Q 4:

How can I change my name and/or mailing address?

A 4:
You can easily change your name and/or mailing address when you send a payment. Just place a mark in the check box above the address shown on the payment slip that comes with your statement, then turn the slip over and add your new address information. Be sure to include your payment slip when you send in your payment. If you are moving, please call us at 1-877-292-9363.
Q 5:

How did I get enrolled in this program?

A 5:
We often send solicitations via mail, email and the Internet inviting individuals to enroll by phone, online, or by reply card. 
Q 6:

Who do I call if I have questions about my program?

A 6:
Call us at 1-877-292-9363 and one of our associates will be happy to assist you. Please have your account number handy before making the call.
Q 7:

How do I cancel my enrollment?

A 7:
Call us at 1-877-292-9363. Please refer to your terms and conditions to learn more about canceling your enrollment, as well as any cancellation fees that may apply if you do so during your contract term.
Q 8:

I believe I am owed a credit. How can I confirm that?

A 8:
Call us at 1-877-292-9363 and one of our associates will be happy to assist you. Please have your account number handy before making the call.
Q 9:

Your name has changed to Illinois Energy, USA, LLC, so will my contract with Nicor Advanced Energy end?

A 9:

Your contract will continue with us unchanged at this time related to this update. When your contract renews, you will receive terms and conditions under our new name. Please refer to your terms and conditions for questions about the length of your existing contract. 

Q 10:

Are there any changes to bill payments because your name has changed from Nicor Advanced Energy LLC to Illinois Energy, USA, LLC?

A 10:

No changes will occur to bill payments. You will pay your bill in the same way as you do today.

If your energy plan amount is billed on the Nicor Gas bill, you should send payment to:

       Nicor Gas

       P.O. Box 5407

       Carol Stream, IL 60197-5407

 

If your energy plan amount is billed on the Nicor Advanced Energy or Illinois Energy bill, you should send payment to:

 

      Remittance Processing

      PO Box 30093

      Lansing, MI 48909-7593

 

If your energy plan amount is billed on the Peoples Gas bill, you should send payment to:

 

Peoples Gas
P.O. Box 2968
Milwaukee, WI 53201-2968

  1. What is the Illinois Energy Guaranteed Bill program?
  2. What are the benefits of Guaranteed Bill?
  3. How is my monthly amount calculated?
  4. How long is the Guaranteed Bill quote good for?
  5. What happens at the end of my 12-month Guaranteed Bill agreement?
  6. Are there any additional fees to enroll in the Guaranteed Bill program?
  7. Is there a fee if I decide to cancel?
  8. What is rescission and how is it different from cancellation?
  9. When will I receive my first bill from Illinois Energy with my Guaranteed Bill amount?
  10. What happens if I pay more or less than my Guaranteed Bill amount in a given month?
  11. How is the Guaranteed Bill program different from the utility's budget plan?
  12. What if I am already enrolled in the utility's budget plan and I want to enroll in the Illinois Energy Guaranteed Bill program?
  13. What happens if I don't pay off my entire utility balance before I receive my first Guaranteed Bill statement?
  14. Is the Guaranteed Bill program a kind of savings program?
  15. If I move to a new address, will my Guaranteed Bill contract automatically carry over and will it continue to be the same amount?
  16. Can I be on another Choice program and request to go on the Guaranteed Bill program?
  17. Who do I contact if I have a gas leak or need the gas company to come out to my home?
  18. Is the gas supply purchased through Guaranteed Bill secure and reliable?
  19. What price per-therm do you use to calculate the Guaranteed Bill amount?
Q 1:

What is the Illinois Energy Guaranteed Bill program?

A 1:

Illinois Energy’s Guaranteed Bill program is a way to lock in the amount you pay for gas for 12 months, regardless of changes in gas prices or your usage due to weather.  

Q 2:

What are the benefits of Guaranteed Bill?

A 2:

By locking in the amount you pay for gas over 12 months, your monthly bill will not change – guaranteed!

  • Because there are no periodic adjustments, you’re protected from fluctuating gas prices and unpredictable weather during the term of your plan 
  • Makes monthly budgeting easy
  • You know exactly how much you’re paying for gas each month 
Q 3:

How is my monthly amount calculated?

A 3:

Your Guaranteed Bill amount is customized for you based on a proprietary formula that looks at several factors,including, but not limited to, your premises' prior gas usage, gas prices, and weather conditions.

Your Guaranteed Bill customized monthly amount includes:

  • All natural gas-related costs
  • Any program administration fees
  • Any applicable taxes 
Q 4:

How long is the Guaranteed Bill quote good for?

A 4:
Once you have received your quote, you have until the end of that day to enroll and lock in at that price. If you choose not to enroll until a later date, please be aware that your Guaranteed Bill quote could change due to changes in gas prices and other factors.
Q 5:

What happens at the end of my 12-month Guaranteed Bill agreement?

A 5:

Before your 12-month Guaranteed Bill agreement ends, we will send you a written renewal notice with your new Guaranteed Bill amount for the next 12-month period along with your new terms and conditions, subject to continued eligibility.

  • If you accept the amount and terms, do nothing and your 12-month Guaranteed Bill amount will go into effect automatically under the terms set forth in that notice.
  • If you choose not to renew, call us at 1-877-292-9363 within 30 days of the postmarked date of that notice to cancel your agreement or send written notice to Illinois Energy, PO Box 3066, Naperville, IL 60566-7066.

Illinois Energy reserves the right to not renew your Guaranteed Bill agreement. 

Q 6:

Are there any additional fees to enroll in the Guaranteed Bill program?

A 6:

No extra charges or additional monthly fees are added to your Guaranteed Bill amount after you’ve enrolled. Your Illinois Energy Guaranteed Bill amount includes:

  • All natural gas-related costs
  • Program administration fees
  • Any applicable taxes 
Q 7:

Is there a fee if I decide to cancel?

A 7:

Agreements vary based on such factors as time of enrollment or inclusion of special offers.

  • If your agreement contains a cancellation fee, please note that there is no cancellation fee if you cancel your agreement within 10 business days of the issue date of your first bill.
  • If you terminate this agreement or otherwise cause the termination of this agreement after the 10-business-day period, a termination fee of $50 may apply.

You'll be responsible for the period of time you are on the plan. Be sure you understand your cancellation terms before you enroll.

Q 8:

What is rescission and how is it different from cancellation?

A 8:

Rescission means "to take away" or "to take back". The rescission of a contract returns the parties in the contract to the positions they would have occupied if the contract had not been made.  If you decide to rescind your Guaranteed Bill contract, you have 10 days from the postmark date of the gas utility letter to request rescission of your contract with Illinois Energy. If a contract is rescinded, you’ll remain a customer of the energy supplier you had contracted with prior to enrolling in the Illinois Energy contract.

To rescind your contract, you can call us at 1-866-799-2674 or the utility, as follows:

  • In Nicor Gas territory, call 1-888-NICOR4U (1-888-642-6748)
  • In Peoples Gas territory, call 1-866-556-6001
  • In North Shore Gas territory, call 1-866-556-6004
Q 9:

When will I receive my first bill from Illinois Energy with my Guaranteed Bill amount?

A 9:

After you enroll, you’ll receive at least one more regular gas bill, which you will be responsible for paying. You’ll become active in the Guaranteed Bill program at the first meter reading after one of the following dates, as applicable: (i) the date that the utility accepts you into its Choice program, or (ii) the date that the utility and/or Illinois Energy processes your enrollment or switch to the plan. You’ll receive your first Guaranteed Bill charges approximately 30 days after you become active in the Guaranteed Bill program.

Q 10:

What happens if I pay more or less than my Guaranteed Bill amount in a given month?

A 10:

The amount you overpay will be considered a credit, which can be applied toward your next month's Guaranteed Bill amount if you so desire. Underpaying will result in a past-due balance that will appear on your next month's bill. You’ll still be responsible for your past-due balance and any late-payment fees (1.5% of your outstanding balance). Illinois Energy reserves the right to terminate Guaranteed Bill service due to nonpayment.

Q 11:

How is the Guaranteed Bill program different from the utility's budget plan?

A 11:
The utility’s budget plan includes periodic adjustments based on changes in gas prices and usage, which can vary dramatically. Guaranteed Bill has no periodic adjustments regardless of changes in gas prices or weather. Your Guaranteed Bill amount may be higher or lower compared to what you might have paid under the utility's budget plan.
Q 12:

What if I am already enrolled in the utility's budget plan and I want to enroll in the Illinois Energy Guaranteed Bill program?

A 12:

If you enroll in Illinois Energy’s Guaranteed Bill program, you will be leaving your current budget plan. You’ll remain responsible for any balance you may owe, and it will appear on your final utility bill.

  • If you have built a credit balance with Nicor Gas, the credit will be used to pay amounts that become due, including amounts due on your Illinois Energy account.
  • If you have built a credit balance with Peoples Gas or North Shore Gas, Illinois Energy can ask the utility to issue you a refund check so you can use these funds toward future Guaranteed Bill amounts.
Q 13:

What happens if I don't pay off my entire utility balance before I receive my first Guaranteed Bill statement?

A 13:
You will still be responsible for any remaining outstanding balances and/or additional late payment fees from the utility until that balance is paid off, even if you're on the Guaranteed Bill program.
Q 14:

Is the Guaranteed Bill program a kind of savings program?

A 14:
This is a convenience plan. You may or may not save money compared to traditional utility service.

Q 15:

If I move to a new address, will my Guaranteed Bill contract automatically carry over and will it continue to be the same amount?

A 15:
No, because we’ll calculate a new Guaranteed Bill amount for you. If this is not possible because we don’t have enough usage information for your new home, you’ll be responsible for the final Guaranteed Bill charge at your current residence.
Q 16:

Can I be on another Choice program and request to go on the Guaranteed Bill program?

A 16:
No. If you decide to enroll in the Guaranteed Bill program, you agree to cancel your contract with your current provider. Prior to enrolling in the Guaranteed Bill program, you should review your current alternative gas provider contract or contact your current supplier to determine if they have any cancellation fees.

Q 17:

Who do I contact if I have a gas leak or need the gas company to come out to my home?

A 17:

You will still be a gas utility customer for delivery services. In case of emergencies or if you smell natural gas:

  • Nicor Gas territory – Call toll-free 1-888-Nicor4U (1-888-642-6748)
  • Peoples Gas territory – Call toll-free 1-866-556-6002
  • North Shore Gas territory – Call toll-free 1-866-556-6005
Q 18:

Is the gas supply purchased through Guaranteed Bill secure and reliable?

A 18:

Yes. You’ll be purchasing your natural gas from Illinois Energy. The utility will continue to deliver your gas, read your meter and provide emergency service.

Illinois Energy has been approved by the Illinois Commerce Commission to supply gas to residential and small commercial customers within the Nicor Gas, Peoples Gas, and North Shore Gas territories. In addition, Illinois Energy has been approved to participate in the Customer Select® and Choices for YouSM programs. As an approved supplier, we will sell you your gas and deliver it to the gas utility system. The utility is still responsible for delivering this gas to your home and maintaining their distribution system.

If gas supplies from Illinois Energy are interrupted, the gas utility will provide back-up supplies so long as their supplies have not been interrupted.

Q 19:

What price per-therm do you use to calculate the Guaranteed Bill amount?

A 19:

The Guaranteed Bill Plan does not have a price per therm and comparing it to a usage-billed plan isn’t an apples-to-apples comparison.  When we determine your Guaranteed Bill amount, we use a proprietary formula that looks at several factors including but not limited to your historical gas usage, gas market conditions, and weather conditions.  Your Guaranteed Bill amount will include all natural gas related costs, administration fees and applicable taxes unlike a plan that is based on a price per therm.  The Guaranteed Bill Plan lets you know now with certainty what your total gas costs will be for the 12-month plan term.


  1. How does the TruBalance Plan work?
  2. What are the benefits of the TruBalance Plan?
  3. How is the TruBalance Plan price determined?
  4. How long is the TruBalance Plan quote good for?
  5. What happens at the end of my TruBalance contract?
  6. Are there any fees associated with the program?
  7. Is there a fee if I decide to cancel?
  8. What is rescission and how is it different from cancellation?
  9. Will I save money on the TruBalance Plan compared to what I would have paid on traditional gas utility service?
  10. If I am already with another supplier, how can I get on the TruBalance Plan?
  11. If I move to a new address, will my TruBalance contract automatically carry over?
  12. What if I am already enrolled in the gas utility budget plan and I now want to enroll in the TruBalance Plan?
  13. When will I receive my first bill with my TruBalance charges?
  14. What happens if I don’t pay my TruBalance bill?
  15. Who do I contact if I have a gas leak or need the gas company to come out to my home?
  16. Is the gas supply purchased through TruBalance secure and reliable?
Q 1:

How does the TruBalance Plan work?

A 1:

Illinois Energy's TruBalance Plan is a combination of a variable priced product and a fixed price product. This means that half of your monthly gas usage is billed at a fixed price per therm for one year, and half of your monthly usage is billed at a monthly market price plus a set cost per therm.

Q 2:

What are the benefits of the TruBalance Plan?

A 2:

By blending fixed and variable prices into a single plan, you get some degree of flexibility and price certainty.

Q 3:

How is the TruBalance Plan price determined?

A 3:

With TruBalance:

  • Half of your monthly usage is locked in at a fixed price per therm. That fixed price is set at the time of your enrollment and remains unchanged for a year. 
  • The other half of your monthly usage is calculated from a monthly variable market-based price based on the first-of-month Bidweek Survey index price at the Chicago Citygate, published in Natural Gas Intelligence, plus a set cost per therm. 

For more information about how your monthly bill is calculated, click here to see the TruBalance terms.



Q 4:

How long is the TruBalance Plan quote good for?

A 4:
Once you’ve been given a TruBalance quote for half of your usage, we encourage you to enroll by the end of that business day and lock in the quoted price. If you choose not to enroll until a later date, your TruBalance quote may change.
Q 5:

What happens at the end of my TruBalance contract?

A 5:

Before your 12-month TruBalance Plan agreement ends, we will send you a written renewal notice including your updated terms and conditions for another 12-month term, subject to eligibility. That notice will include:

  • Your fixed price per therm — for half of your usage — for the next 12 months
  • Your set cost per therm that will apply to the monthly index gas rate, and 
  • Any changes to the terms and conditions of the TruBalance agreement
  • If you don't want your agreement to renew, call us at 1-877-292-9363 within 30 days of the postmarked date of that notice to cancel your agreement, or send written notice to Illinois Energy, PO Box 3066, Naperville, IL 60566-7066.

Illinois Energy reserves the right to not renew your TruBalance Plan agreement.

Q 6:

Are there any fees associated with the program?

A 6:
There are no enrollment fees or extra charges to enroll in this plan.
Q 7:

Is there a fee if I decide to cancel?

A 7:

There is no cancellation fee if you cancel your agreement within 10 business days of the issue date of your first bill. If you terminate this agreement or otherwise cause the termination of this agreement after the 10-business-day period, a termination fee of $50 will apply. You’ll be responsible for the period of time you are on the plan. To cancel your TruBalance Plan, call us at 1-877-292-9363. Cancellation fees may apply.

Q 8:

What is rescission and how is it different from cancellation?

A 8:

Rescission means "to take away" or "to take back". The rescission of a contract returns the parties in the contract to the positions they would have occupied if the contract had not been made. If you decide to rescind your TruBalance contract, you have 10 days from the postmark date of the gas utility letter to request rescission of your contract with Illinois Energy. If a contract is rescinded, you'll remain a customer of the energy supplier you had contracted with prior to enrolling in the Illinois Energy contract. 

To rescind your contract, you can call us at 1-866-799-2674 or the utility, as follows:

  • In Nicor Gas territory, call 1-888-NICOR4U (1-888-642-6748)
  • In Peoples Gas territory, call 1-866-556-6001
  • In North Shore Gas territory, call 1-866-556-6004
Q 9:

Will I save money on the TruBalance Plan compared to what I would have paid on traditional gas utility service?

A 9:

You may or may not save money on the TruBalance Plan compared to traditional utility service.

Q 10:

If I am already with another supplier, how can I get on the TruBalance Plan?

A 10:

If you decide to enroll in the TruBalance Plan, your contract with your current supplier will be canceled. Prior to enrolling in the TruBalance Plan, you should review your current supplier contract or contact your current supplier to determine if there are any cancellation fees.

Q 11:

If I move to a new address, will my TruBalance contract automatically carry over?

A 11:

It depends on how your utility processes your request to establish service at your new address.  You can facilitate an automatic transfer by taking the following actions.

Before you move, call the utility and request that the gas be turned off at your old house and turned on at your new house.  Both requests should be made during the same phone call. Be sure to contact Illinois Energy, as well, before you move, so we can change your billing address.

When the utility notifies us that you have moved, we’ll enroll you in the Illinois Energy TruBalance plan and notify you of your new pricing, terms and conditions.

You may be responsible for one last TruBalance charge at your old residence. If you choose to cancel your new agreement at your new location, you may do so without penalty by contacting us within 10 business days after the issued date of your first bill under the new agreement.  You’ll be responsible for any period of time you may be on the program.

Q 12:

What if I am already enrolled in the gas utility budget plan and I now want to enroll in the TruBalance Plan?

A 12:

If you decide to enroll in the TruBalance Plan, you’ll automatically be removed from your current budget plan. You’ll remain responsible for any outstanding amount you may owe, and it will be presented on your final utility bill.

  • If you have built a credit balance with Nicor Gas, the credit will be used to pay amounts that become due, including amounts due on your Illinois Energy account
  • If you have built a credit balance in the Peoples Gas or North Shore Gas budget plan, Illinois Energy will have a refund check issued to you so you can apply those funds to future Illinois Energy bills
Q 13:

When will I receive my first bill with my TruBalance charges?

A 13:

After you enroll, your company will receive at least one more regular gas bill, which your company will be responsible for paying. Your company will become active in the TruBalance Plan program at the first meter reading after one of the following dates, as applicable: (i) the date that the utility accepts your company into its Choice program, or (ii) the date that the utility and/or Illinois Energy processes your company's enrollment or switch to the plan. Your company will receive its first TruBalance Plan charges approximately 30 days after it becomes active in the TruBalance Plan program.

Q 14:

What happens if I don’t pay my TruBalance bill?

A 14:

Illinois Energy reserves the right to terminate you from TruBalance service if you don't pay. You will still be responsible for cancellation fees, any past-due balances, and any potential late-payment fees (1.5% of your outstanding monthly balance).

Q 15:

Who do I contact if I have a gas leak or need the gas company to come out to my home?

A 15:
You will still be a gas utility customer for delivery services. In case of emergencies or if you smell natural gas:

  • Nicor Gas territory – Call toll-free 1-888-Nicor4U (1-888-642-6748)
  • Peoples Gas territory – Call toll-free 1-866-556-6002
  • North Shore Gas territory – Call toll-free 1-866-556-6005

Q 16:

Is the gas supply purchased through TruBalance secure and reliable?

A 16:

Yes. You’ll be purchasing your natural gas from Illinois Energy. The utility will continue to deliver your gas, read your meter and provide emergency service.

Illinois Energy has been approved by the Illinois Commerce Commission to supply gas to residential and small commercial customers within the Nicor Gas, Peoples Gas, and North Shore Gas territories. In addition, Illinois Energy has been approved to participate in the Customer Select® and Choices for YouSM programs. As an approved supplier, we will sell you your gas and deliver it to the gas utility system. The utility is still responsible for delivering this gas to your home and maintaining their distribution system.

If gas supplies from Illinois Energy are interrupted, the gas utility will provide back-up supplies so long as their supplies have not been interrupted.

  1. How does the PriceGuard plan work?
  2. What are the benefits of PriceGuard?
  3. How is the PriceGuard amount determined?
  4. How long is the PriceGuard quote good for?
  5. What happens at the end of my PriceGuard contract?
  6. Are there any additional fees to enroll in the PriceGuard Plan?
  7. Is there a fee if I decide to cancel?
  8. What is rescission and how is it different from cancellation?
  9. Will I save money on the PriceGuard program compared to what I would have paid on traditional gas utility service?
  10. If I am already with another supplier, how can I get on the PriceGuard plan?
  11. If I move to a new address, will my PriceGuard contract renew automatically?
  12. What if I’m already enrolled in the gas utility budget plan and I want to enroll in the PriceGuard plan?
  13. When will I receive my first bill with PriceGuard charges?
  14. What happens if I don't pay my PriceGuard bill?
  15. Who do I contact if I have a gas leak or need the gas company to come out to my home?
  16. Is the gas supply purchased through PriceGuard secure and reliable?
Q 1:

How does the PriceGuard plan work?

A 1:

With variable monthly pricing, your price per therm of gas can change or remain the same monthly. Illinois Energy's PriceGuard plan lets you lock in a fixed price per therm for your natural gas for 12 months. Since the price of natural gas can change frequently as a result of weather, economic conditions or other factors, you will have the peace of mind of knowing that you are protected from fluctuations in the market price of natural gas.

Q 2:

What are the benefits of PriceGuard?

A 2:

You are protected from fluctuating natural gas prices due to changing market prices that can affect your monthly gas bill. No matter how much natural gas prices fluctuate, especially during winter, your price per therm remains unchanged - guaranteed!

Q 3:

How is the PriceGuard amount determined?

A 3:

Once you're enrolled in PriceGuard, your stated price per therm will not change for 12 months. Each month your PriceGuard bill will consist of the set price per therm multiplied by the therms you used in that period.

Q 4:

How long is the PriceGuard quote good for?

A 4:
Once you’ve been given a PriceGuard quote, we encourage you to enroll by the end of that business day to lock in the quoted price. If you choose to wait to sign up until a later date, your PriceGuard quote may change.
Q 5:

What happens at the end of my PriceGuard contract?

A 5:

Before your 12-month PriceGuard Plan agreement ends, we will send you a written renewal notice including your updated terms and conditions for another 12-month term, subject to eligibility. That notice will include:

  • Your fixed price per therm for the next 12 months 
  •  Any changes to the terms and conditions of the PriceGuard agreement 
  • If you don't want your agreement to renew, call us at 1-877-292-9363 within 30 days of the postmarked date of that notice to cancel your agreement, or send written notice to Illinois Energy, PO Box 3066, Naperville, IL 60566-7066 

Illinois Energy reserves the right to not renew your PriceGuard Plan agreement.

Q 6:

Are there any additional fees to enroll in the PriceGuard Plan?

A 6:
There are no enrollment fees. PriceGuard offers can vary so, depending on the plan you are enrolling in, an administration fee may apply.
Q 7:

Is there a fee if I decide to cancel?

A 7:

There is no cancellation fee if you cancel your agreement within 10 business days of the issue date of your first bill. If you terminate this agreement or otherwise cause the termination of this agreement after the 10-business-day period, a termination fee of $50 will apply. You'll be responsible for the period of time you are on the plan. To cancel, call us at 1-877-292-9363. Cancellation fees may apply.

Q 8:

What is rescission and how is it different from cancellation?

A 8:

Rescission means "to take away" or "to take back". The rescission of a contract returns the parties in the contract to the positions they would have occupied if the contract had not been made. If you decide to rescind your PriceGuard contract, you have 10 days from the postmark date of the gas utility letter to request rescission of your contract with Illinois Energy. If a contract is rescinded, you will remain a customer of the energy supplier you had contracted with prior to enrolling in the Illinois Energy contract.

To rescind your contract, you can call us at 1-866-799-2674 or the utility, as follows:

  • In Nicor Gas territory, call 1-888-NICOR4U (1-888-642-6748)
  • In Peoples Gas territory, call 1-866-556-6001
  • In North Shore Gas territory, call 1-866-556-6004
Q 9:

Will I save money on the PriceGuard program compared to what I would have paid on traditional gas utility service?

A 9:
Depending on the difference between your PriceGuard fixed rate and monthly variable rates during the 12-month term, you may or may not save money compared to traditional utility service.
Q 10:

If I am already with another supplier, how can I get on the PriceGuard plan?

A 10:

If you decide to enroll in the PriceGuard plan, your contract with your current supplier will be canceled. Prior to enrolling in the PriceGuard program, you should review your current supplier contract or contact your current supplier to determine if there are any cancellation fees.

Q 11:

If I move to a new address, will my PriceGuard contract renew automatically?

A 11:

It depends on how your utility processes your request to establish service at your new address.  You can facilitate an automatic transfer by taking the following actions.

Before you move, call the utility and request that the gas be turned off at your old house and turned on at your new house. Both requests should be made during the same phone call. Be sure to contact Illinois Energy, as well, before you move, so we can change your billing address.

When the utility notifies us that you have moved, we’ll enroll you in the Illinois Energy PriceGuard plan and notify you of your new pricing, terms and conditions.

You may be responsible for one last PriceGuard charge at your old residence. If you choose to cancel your new agreement at your new location, you may do so without penalty by contacting us within 10 business days after the issued date of your first bill under the new agreement.  You’ll be responsible for any period of time you may be on the program.

Q 12:

What if I’m already enrolled in the gas utility budget plan and I want to enroll in the PriceGuard plan?

A 12:

If you decide to enroll in the PriceGuard plan, you will automatically be removed from your current budget plan. You'll remain responsible for any outstanding amount you may owe, which will be presented on your utility bill.

  • If you have built a credit balance with Nicor Gas, the credit will be used to pay amounts that become due, including amounts due on your Illinois Energy account.
  • If you have built a credit balance with Peoples Gas or North Shore Gas, Illinois Energy will have a refund check issued to you so you can apply those funds to future Illinois Energy bills
Q 13:

When will I receive my first bill with PriceGuard charges?

A 13:

After you enroll, you will receive at least one more regular gas bill, which you will be responsible for paying. You will become active in the PriceGuard program at the first meter reading after one of the following dates, as applicable: (i) the date that the utility accepts you into its Choice program, or (ii) the date that the utility and/or Illinois Energy processes your enrollment or switch to the plan. You will receive your first PriceGuard charges approximately 30 days after you become active in the PriceGuard program.

Q 14:

What happens if I don't pay my PriceGuard bill?

A 14:

Illinois Energy reserves the right to terminate you from PriceGuard service if you don't pay. You will still be responsible for cancellation fees, any past-due balances, and any potential late-payment fees (1.5% of your outstanding monthly balance).

Q 15:

Who do I contact if I have a gas leak or need the gas company to come out to my home?

A 15:
You will still be a gas utility customer for delivery services. In case of emergencies or if you smell natural gas:

  • Nicor Gas territory – Call toll-free 1-888-Nicor4U (1-888-642-6748)
  • Peoples Gas territory – Call toll-free 1-866-556-6002
  • North Shore Gas territory – Call toll-free 1-866-556-6005
Q 16:

Is the gas supply purchased through PriceGuard secure and reliable?

A 16:

Yes. You will be purchasing your natural gas from Illinois Energy. The utility will continue to deliver your gas, read your meter and provide emergency service.

Illinois Energy has been approved by the Illinois Commerce Commission to supply gas to residential and small commercial customers within the Nicor Gas, Peoples Gas, and North Shore Gas territories. In addition, Illinois Energy has been approved to participate in the Customer Select® and Choices for YouSM programs. As an approved supplier, we will sell you your gas and deliver it to the gas utility system. The utility is still responsible for delivering this gas to your home and maintaining their distribution system. 

If gas supplies from Illinois Energy are interrupted, the gas utility will provide back-up supplies so long as their supplies have not been interrupted.

  1. How does the PriceCap plan work?
  2. How are my PriceCap plan charges determined?
  3. What is the market price Illinois Energy uses for the PriceCap plan?
  4. How long is the PriceCap quote good for?
  5. How long will my PriceCap agreement last?
  6. When will my PriceCap plan begin?
  7. Is there a fee if I decide to cancel?
  8. What is rescission and how is it different from cancellation?
  9. Can I be with another supplier and request to go on PriceCap plan?
  10. If I move to a new address, will my PriceCap plan contract automatically carry over?
  11. What happens if I don't pay off my entire utility balance before I receive my first PriceCap plan bill?
  12. Who do I contact if I have a gas leak or need the gas company to come out to my home?
  13. Is the gas supply purchased through my PriceCap plan secure and reliable?
Q 1:

How does the PriceCap plan work?

A 1:

Illinois Energy's PriceCap provides both certainty and flexibility.   You are protected if natural gas prices rise and afforded the flexibility of paying a lower price if monthly market gas prices on the plan decrease.  Your guaranteed maximum price per therm is determined at the time of enrollment.   Your monthly price is based on the first-of-month Bidweek Survey index price at the Chicago Citygate, published in Natural Gas Intelligence, plus a fixed cents per therm charge.  You will also pay a monthly administrative charge of $1.99. You will always pay the lower price per therm amount- guaranteed - during your 12-month term.

Q 2:

How are my PriceCap plan charges determined?

A 2:

With the PriceCap plan, you are guaranteed to pay no more than the set maximum per-therm price.  This price is set by Illinois Energy at the time of enrollment.   If the market-based price on your plan falls below your maximum per-therm price, you pay that lower amount. Illinois Energy uses the first-of-month Bidweek Survey index price at the Chicago Citygate, published in Natural Gas Intelligence, plus a fixed cents-per-therm charge to determine the market-based price. This index is commonly used in the natural gas industry to establish monthly pricing.   The plan also includes a $1.99 monthly administrative fee.

Q 3:

What is the market price Illinois Energy uses for the PriceCap plan?

A 3:

For the PriceCap plan, Illinois Energy uses the first-of-month Bidweek Survey index price at the Chicago Citygate published in Natural Gas Intelligence (NGI) plus a fixed cents per therm charge. This index is commonly used in the natural gas industry to establish monthly pricing. For more information about how your monthly bill is calculated, click here to see the PriceCap terms.

Q 4:

How long is the PriceCap quote good for?

A 4:

Once you have been given an Illinois Energy PriceCap quote, we encourage you to enroll by the end of that day and lock in that price. If you choose to wait to sign up until a later date, please be aware that your PriceCap quote may change.

Q 5:

How long will my PriceCap agreement last?

A 5:
PriceCap is a yearly agreement. Your agreement lasts for 12 months.
Q 6:

When will my PriceCap plan begin?

A 6:

After you enroll, you will receive at least one more regular gas bill, which you will be responsible for paying. You will become active in the PriceCap program at the first meter reading after one of the following dates, as applicable: (i) the date that the utility accepts you into its Choice program, or (ii) the date that the utility and/or Illinois Energy processes your enrollment or switch to the plan. You will receive your first PriceCap charges approximately 30 days after you become active in the PriceCap program.

Q 7:

Is there a fee if I decide to cancel?

A 7:

There is no cancellation fee if you cancel your agreement within 10 business days of the issue date of your first bill.

If you terminate this agreement or otherwise cause the termination of this agreement after the 10-business-day period, a termination fee of $50 will apply. You’ll be responsible for the period of time you are on the plan. To cancel, call us at 1-877-292-9363. Cancellation fees may apply.

Q 8:

What is rescission and how is it different from cancellation?

A 8:

Rescission means "to take away" or "to take back". The rescission of a contract returns the parties in the contract to the positions they would have occupied if the contract had not been made. If you decide to rescind your PriceCap contract, you have 10 days from the postmark date of the gas utility letter to request rescission of your contract with Illinois Energy. If a contract is rescinded, you’ll remain a customer of the energy supplier you had contracted with prior to enrolling in the Illinois Energy contract.

To rescind your contract, you can call us at 1-866-799-2674 or the utility, as follows:

  • In Nicor Gas territory, call 1-888-NICOR4U (1-888-642-6748)
  • In Peoples Gas territory, call 1-866-556-6001
  • In North Shore Gas territory, call 1-866-556-6004
Q 9:

Can I be with another supplier and request to go on PriceCap plan?

A 9:
If you decide to enroll in the PriceCap plan, your contract with your current supplier will be canceled. Prior to enrolling in the PriceCap plan, you should review your current supplier contract or contact your current supplier to determine if there are any cancellation fees.

Q 10:

If I move to a new address, will my PriceCap plan contract automatically carry over?

A 10:

It depends on how your utility processes your request to establish service at your new address.  You can facilitate an automatic transfer by taking the following actions.

Before you move, call the utility and request that the gas be turned off at your old house and turned on at your new house. Both requests should be made during the same phone call. Be sure to contact Illinois Energy, as well, before you move, so we can change your billing address.

When the utility notifies us that you have moved, we’ll enroll you in the Illinois Energy PriceCap plan and notify you of your new pricing, terms and conditions.

You may be responsible for one last PriceCap charge at your old residence. If you choose to cancel your new agreement at your new location, you may do so without penalty by contacting us within 10 business days after the issued date of your first bill under the new agreement.  You’ll be responsible for any period of time you may be on the program.

Q 11:

What happens if I don't pay off my entire utility balance before I receive my first PriceCap plan bill?

A 11:
You are still responsible for any balances that remain outstanding and/or additional late payment fees from the utility until that balance is paid off.
Q 12:

Who do I contact if I have a gas leak or need the gas company to come out to my home?

A 12:

You will still be a gas utility customer for delivery services. In case of emergencies or if you smell natural gas:

  • Nicor Gas territory – Call toll-free 1-888-Nicor4U (1-888-642-6748)
  • Peoples Gas territory – Call toll-free 1-866-556-6002
  • North Shore Gas territory – Call toll-free 1-866-556-6005
Q 13:

Is the gas supply purchased through my PriceCap plan secure and reliable?

A 13:

Yes. You’ll be purchasing your natural gas from Illinois Energy. The utility will continue to deliver your gas, read your meter and provide emergency service.

Illinois Energy has been approved by the Illinois Commerce Commission to supply gas to residential and small commercial customers within the Nicor Gas, Peoples Gas, and North Shore Gas territories. In addition, Illinois Energy has been approved to participate in the Customer Select® and Choices for YouSM programs. As an approved supplier, we will sell you your gas and deliver it to the gas utility system. The utility is still responsible for delivering this gas to your home and maintaining their distribution system.

If gas supplies from Illinois Energy are interrupted, the gas utility will provide back-up supplies so long as their supplies have not been interrupted.

  1. How does FlexPlan work?
  2. What are the benefits of FlexPlan?
  3. How are my FlexPlan charges determined?
  4. What is the monthly market price Illinois Energy uses?
  5. How long will my FlexPlan agreement last?
  6. Will I save money on FlexPlan compared to what I would have paid on traditional utility service?
  7. Are there any additional fees to enroll in the FlexPlan program?
  8. Is there a fee if I decide to cancel?
  9. What is rescission and how is it different from cancellation?
  10. Can I be with another supplier and request to go on FlexPlan?
  11. When will I receive my first bill with my FlexPlan amount?
  12. Who do I contact if I have a gas leak or need the gas company to come out to my home?
  13. Is the gas supply purchased through my FlexPlan secure and reliable?
Q 1:

How does FlexPlan work?

A 1:

Illinois Energy's FlexPlan is a variable-rate billing program that allows you to purchase your natural gas based on the prevailing monthly market prices.

Q 2:

What are the benefits of FlexPlan?

A 2:

FlexPlan provides gas price flexibility. Your price per therm varies up and down with the monthly market price of natural gas.

Once you've enrolled in FlexPlan, you may switch to one of our other price protection plans, if eligible, to give you more control over your gas bill or to take advantage of favorable market conditions.

Q 3:

How are my FlexPlan charges determined?

A 3:

Your FlexPlan charge is based on your monthly usage determined by your natural gas utility and the first-of-month Bidweek Survey index price at the Chicago Citygate, published in Natural Gas Intelligence, plus a fixed cents-per-therm charge.

Q 4:

What is the monthly market price Illinois Energy uses?

A 4:

Illinois Energy uses the first-of-month Bidweek Survey index price at Chicago Citygate published in Natural Gas Intelligence plus a fixed cents per therm charge. This index is commonly used in the natural gas industry to establish monthly pricing. For more information about how your monthly bill is calculated, click here to see the FlexPlan terms.

Q 5:

How long will my FlexPlan agreement last?

A 5:
FlexPlan is a month-to-month agreement. Once you're enrolled in FlexPlan, you may switch to one of our other price protection programs, if eligible, to give you more control over your gas bill or to take advantage of favorable market conditions. FlexPlan can be canceled at any time without cancellation fees.

Q 6:

Will I save money on FlexPlan compared to what I would have paid on traditional utility service?

A 6:
You may or may not save money on FlexPlan compared to traditional utility service.
Q 7:

Are there any additional fees to enroll in the FlexPlan program?

A 7:
There are no enrollment fees or extra charges to enroll in FlexPlan.
Q 8:

Is there a fee if I decide to cancel?

A 8:

FlexPlan is a month-to-month agreement. You may cancel without penalty. However, you are responsible for any remaining unpaid balances for the period you were on FlexPlan. To cancel, call us at 1-877-292-9363.

Q 9:

What is rescission and how is it different from cancellation?

A 9:

Rescission means "to take away" or "to take back". The rescission of a contract returns the parties in the contract to the positions they would have occupied if the contract had not been made. If you decide to rescind your FlexPlan contract, you have 10 days from the postmark date of the gas utility letter to request rescission of your contract with Illinois Energy. If a contract is rescinded, you’ll remain a customer of the energy supplier you had contracted with prior to enrolling in the Illinois Energy contract.

To rescind your contract, you can call us at 1-866-799=2674 or the utility, as follows:

  • In Nicor Gas territory, call Gas at 1-888-NICOR4U (1-888-642-6748)
  • In Peoples Gas territory, call 1-866-556-6001
  • In North Shore Gas territory, call 1-866-556-6004
Q 10:

Can I be with another supplier and request to go on FlexPlan?

A 10:

If you decide to enroll in FlexPlan, your contract with your current supplier will be canceled. Prior to enrolling in FlexPlan, you should review your current supplier contract or contact your current supplier to determine if there are any cancellation fees.

Q 11:

When will I receive my first bill with my FlexPlan amount?

A 11:

After you enroll, you will receive at least one more regular gas bill, which you will be responsible for paying. You will become active in the FlexPlan program at the first meter reading after one of the following dates, as applicable: (i) the date that the utility accepts you into its Choice program, or (ii) the date that the utility and/or Illinois Energy processes your enrollment or switch to the plan. You will receive your first FlexPlan charges approximately 30 days after you become active in the FlexPlan program.

Q 12:

Who do I contact if I have a gas leak or need the gas company to come out to my home?

A 12:

You will still be a gas utility customer for delivery services. In case of emergencies or if you smell natural gas:

  • Nicor Gas territory – Call toll-free 1-888-Nicor4U (1-888-642-6748)
  • Peoples Gas territory – Call toll-free 1-866-556-6002
  • North Shore Gas territory – Call toll-free 1-866-556-6005
Q 13:

Is the gas supply purchased through my FlexPlan secure and reliable?

A 13:

Yes. You’ll be purchasing your natural gas from Illinois Energy. The utility will continue to deliver your gas, read your meter and provide emergency service.

Illinois Energy has been approved by the Illinois Commerce Commission to supply gas to residential and small commercial customers within the Nicor Gas, Peoples Gas, and North Shore Gas territories. In addition, Illinois Energy has been approved to participate in the Customer Select® and Choices for YouSM programs. As an approved supplier, we will sell you your gas and deliver it to the gas utility system. The utility is still responsible for delivering this gas to your home and maintaining their distribution system.

If gas supplies from Illinois Energy are interrupted, the gas utility will provide back-up supplies so long as their supplies have not been interrupted.

  1. Who can earn miles as part of the SkyMiles partnership between Illinois Energy and Delta?
  2. How many miles will I earn?
  3. When will my miles be posted to my Delta SkyMiles account?
  4. I am not a Delta SkyMiles member. How do I become a Delta SkyMiles member so I may start earning miles as an Illinois Energy customer?
  5. I have multiple Illinois Energy accounts. May I earn miles for each Illinois Energy account?
  6. May I direct the miles that I earn through Illinois Energy to someone's SkyMiles account other than my own?
  7. Do the miles earned through Illinois Energy count toward Medallion status as Medallion® Qualification Miles (MQMs)?
  8. How can I check my Delta SkyMiles account balance?
  9. If my Illinois Energy miles are not posting to my SkyMiles account, who do I contact?
  10. If, at the end of my contract term, I choose another gas service plan with an Illinois Energy affiliate that offers the Delta SkyMiles program, do I need to re-enroll with the SkyMiles program to continue to earn monthly miles?
  11. I have a question not listed here. Whom can I contact?
Q 1:

Who can earn miles as part of the SkyMiles partnership between Illinois Energy and Delta?

A 1:

Illinois Energy customers in good standing who are on any of Illinois Energy's published residential or commercial price plans and are also SkyMiles members are eligible to start earning miles.

Q 2:

How many miles will I earn?

A 2:

When you pay your bill, you'll earn two miles for each dollar spent on the Illinois Energy gas service charge and monthly administrative service charge (if applicable) on your monthly bill, excluding utility related charges and taxes. If you are on our Guaranteed Bill plan, two miles will be awarded for each dollar spent on the Guaranteed Bill Charge. SkyMiles Medallion® members will be awarded one additional mile for eligible charges. Miles will not be awarded for charges for other products and services such as warranty service charges, or one-time charges such as late fees.

Q 3:

When will my miles be posted to my Delta SkyMiles account?

A 3:

Bonus miles will be awarded after 30 days of continuous active gas service with Illinois Energy. Ongoing/monthly and bonus miles will be posted to your SkyMiles account up to 4 weeks after each monthly bill date, provided you remain in good standing in the SkyMiles program.

Q 4:

I am not a Delta SkyMiles member. How do I become a Delta SkyMiles member so I may start earning miles as an Illinois Energy customer?

A 4:

It's easy to sign up for Delta SkyMiles. Simply visit delta.com/skymiles.

Q 5:

I have multiple Illinois Energy accounts. May I earn miles for each Illinois Energy account?

A 5:

Yes. Simply advise the customer care representative of your Illinois Energy account numbers. You may elect to have each of your accounts distributed to a single or multiple SkyMiles accounts as you wish.

Q 6:

May I direct the miles that I earn through Illinois Energy to someone's SkyMiles account other than my own?

A 6:

Yes. Simply call our Customer Care Center toll-free at 1-888-237-5216.

Q 7:

Do the miles earned through Illinois Energy count toward Medallion status as Medallion® Qualification Miles (MQMs)?

A 7:

Unfortunately, they do not.

Q 8:

How can I check my Delta SkyMiles account balance?

A 8:

Visit delta.com/skymiles to check your balance.

Q 9:

If my Illinois Energy miles are not posting to my SkyMiles account, who do I contact?

A 9:

Please contact us at 1-888-237-5216 and we will check on the status. However, if you recently signed up, please keep in mind that bonus miles will be awarded after 30 days of continuous active gas service with Illinois Energy and it may take up to 4 weeks after each monthly bill date before ongoing and bonus miles start posting to your SkyMiles account, provided you remain in good standing in the SkyMiles program.

Q 10:

If, at the end of my contract term, I choose another gas service plan with an Illinois Energy affiliate that offers the Delta SkyMiles program, do I need to re-enroll with the SkyMiles program to continue to earn monthly miles?

A 10:

Your participation in the Delta SkyMiles program will continue without interruption as long as you have active service and are current with your bill payments. You also consent to the sharing of your account information with that affiliate so you can continue to earn miles.

Q 11:

I have a question not listed here. Whom can I contact?

A 11:

Call our Customer Care toll-free at 1-888-237-5216 or email us at iecustcare@illenergy.com.